Returns & Exchanges

1.  Cancelled Orders

If you wish to cancel an order once it is placed but before it has shipped, we offer two options:

a) A refund to the original form of payment minus a 5% fee

b) A store credit for the full purchase amount

2.  Returns

We accept returns at a 10% restocking fee. You can return unopened items in the original packaging within 45 days of your purchase with receipt or proof of purchase. If 45 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within 7 days, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Depending on your method of payment, it can take up to 10 days for the banking institution to post your funds.   

Only regular priced items may be returned or exchanged. Sale items are non-returnable & non-refundable.

To follow-up on the status of your return, please contact us at

3. Exchanges 

We only exchange goods free of cost if they are defective or damaged.  In circumstances where you consider that a product is defective, you should promptly contact us at with details of the product and the defect. Once approved for a return, you can send the item you consider defective to:

P. Cottontail & Co. - Returns

330 Main St. st 102

Half Moon Bay, CA 94019

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 7 days time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.  In the case that the exact style and size is not available for replacement, we will offer store credit for a refund to the original payment method on file.  

 4. Exceptions 

Some items are non-refundable and non-exchangeable. These include: 

Any Holiday Themed items including but not limited to Valentines Day, St. Patricks Day, Easter, 4th of July, Halloween, Thanksgiving, Christmas.  

Masks and any other Face Coverings

Teething, Feeding, and Bathing supplies including but not limited to Teethers, Dishes, Eating utensils, Bath Toys

Sale items & Mystery Bundle items.  

4. Shipping

Please allow 1-4 days for your regular orders to ship.  

Please allow 7 days for Stocking Stuffer & Easter Basket Stuffer Events.

Please all 4 weeks (or 21 business days) TAT for the following large sales:

Black Friday

Cyber Monday

Small Business Saturday

After Christmas Sales

End of Season Sales

We do not ship orders on Fridays or Sundays.  

To return the item you purchased, please mail it to:

P. Cottontail & Co. - Returns

330 Main St. st 102

Half Moon Bay, CA 94019

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to products during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping and the 10% restocking fee where applicable by this return policy.  

We offer the ability to purchase ROUTE shipping protection on your orders.  P. Cottontail & Co. and it's Owners are NOT responsible for:

Declined Route Claims, USPS Claims, UPS Claims, Fed Ex Claims, or any other delivery service used to ship our goods.  

Orders for which USPS, UPS, Fed Ex, DHL tracking reads Delivered.

Stolen Packages or Porch Theft

Undeliverable packages due to mistyped addresses

Filing Claims on your behalf

P. Cottontail & Co. cannot reimburse OR re-ship orders that were mis-delivered by USPS, UPS, FED EX, DHL, or any other delivery service, or stolen from a property. Thank you for understanding!